Customer Support — WarTable
Find your case below first — most of these can be fixed right in the app. If yours is not listed, or the in-app fix does not work, email us at the bottom of this page.
Signing in and your account
I can't sign in, or I forgot my password
Check that you are using the same email and the same sign-in method you signed up with — email + password, or Continue with Google. Passwords are case-sensitive. If you still cannot get in, email us from the address on your account and tell us the email you signed up with and what the sign-in screen says.
The community rules / EULA sheet keeps appearing
Every user must accept the community rules, including zero tolerance for objectionable content, before registering or signing in. Tap Accept to continue. If it appears again after you accepted, close the WarTable tab completely and open playwartable.com fresh, then sign in again.
How do I delete my account?
Use Delete Account in the app (Account screen). That removes your account and associated data. If you cannot get into the app to do it, email us from the address on your account and ask for deletion, and we will remove it.
Tables, games, and cards
My table, life total, or dice roll is not syncing with other players
Check your internet connection first, then close and reopen WarTable. Make sure everyone is in the same table with the same invite code. If one player's phone is on an old WarTable tab, have them close that tab completely and open playwartable.com fresh.
My card photo or card library is missing or wrong
Card photos are photos you uploaded yourself. Check that you are signed in to the same account that uploaded them. If a photo is missing after a refresh, tell us the card name and when you uploaded it, and we will check.
The app crashed or a button does not work
Tell us what screen you were on, what button you tapped, and what happened instead. A screenshot helps. Do not delete and reinstall before emailing us if you can avoid it — reinstalling can lose local game state.
Marketplace — buying and selling physical cards
WarTable Marketplace sells physical trading cards only — real cards mailed to the buyer. No digital downloads are sold. See also our Marketplace Terms, Shipping & Returns.
I bought a card and it has not arrived
Check Orders in WarTable for the tracking number and the ship-by date — sellers must ship within 5 days with tracking. If there is no tracking after 5 days, or the tracking shows no movement, email us with the order, the card name, and the seller name, and we will hold the payout and review within 24 hours.
The card arrived damaged, wrong, or not as described
Report it in WarTable within 7 days of the expected delivery date, with photos of what arrived. Email us too if the in-app report does not cover it. We may refund you, require a return in the condition received with tracked shipping, or release the payout, depending on the evidence.
I want a refund or to cancel an order
Cancel in Orders before the seller ships, if the order is still pending. After shipping, refunds follow the returns process above. Refunds, when granted, go back to your original payment method through Stripe.
Payment failed, or I was charged but see no order
Check Orders first — if no order appears, no order was placed and a failed payment is not charged. If you were charged and see no order, email us with the card name, price, date, and the last 4 digits of the card used (never send a full card number), and we will check with Stripe.
I am a seller — when do I get paid, and why is my payout held?
Sale proceeds are held until the buyer confirms delivery, then paid out through Stripe Connect, minus the 5% Marketplace fee and Stripe's payment processing fee. If your payout is held, finish Stripe Connect onboarding first — identity, bank account, and tax information are handled by Stripe, not by WarTable. If onboarding is complete and a payout is still held after delivery is confirmed, email us with the order details.
A listing looks counterfeit, fake, or stolen
Flag the listing in the app right away — it is hidden for you immediately and reviewed within 24 hours. Do not buy it to "check" it. Email us with the listing title and seller name if you have more evidence.
Safety — flagging and blocking
Someone posted something abusive, or is harassing me
Flag the post or listing, and Block the user. Flagged content is hidden for you immediately and reviewed within 24 hours. Blocked users' posts and listings are hidden for you. If you blocked someone by accident, unblock them from the Blocked users card in Community or the Blocked sellers card in Marketplace — only that person's posts and listings come back.
I want to report a user, a listing, or a post
Use Flag in the app, or email us with what happened, where it happened (Community post, Marketplace listing, or table), and the username if you know it. Reports are reviewed within 24 hours, and violating content and accounts are removed.
Privacy and data
What data do you collect, and who sees my shipping address?
See our Privacy Policy. In short: your shipping address on a Marketplace order is shown only to the seller of that order, for shipping that order, and is never shown publicly. Payment card details are entered only in Stripe's secure checkout — WarTable never sees or stores your full card number.
Still need help? Email us
When you email, tell us: what screen you were on, what you were trying to do, what happened instead, and — for Marketplace orders — the card name and order details. Screenshots help.